Storage Park Royal Terms of Service
These Terms and Conditions govern the provision of storage and related services by Storage Park Royal to individual and business customers within the United Kingdom. By making a booking, using our facilities, or engaging associated removal or transport services arranged through us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who makes a booking or uses our services or storage facilities.
Services means storage services and any associated services we agree to provide, which may include accepting deliveries, co-ordinating with third-party removal or transport providers, and related handling services.
Unit means any storage unit, room, container, or designated space allocated to you at our facility.
Agreement means the contract between Storage Park Royal and the Customer incorporating these Terms and Conditions and any booking confirmation or written agreement.
2. Scope of Services
Storage Park Royal provides storage facilities and, where agreed, related handling services. We may also assist customers by co-ordinating with independent removal or transport companies. Unless stated otherwise in writing, any removal or transport services are provided by third parties who operate under their own terms and insurance arrangements. We do not accept liability for services provided directly by third-party contractors.
Access to the facility and units is subject to security conditions and our site rules, which may be updated periodically. You must comply with all site instructions, health and safety notices, and operational requirements notified to you.
3. Booking Process
Bookings may be made in advance for storage and any associated services. A booking is only confirmed when we issue a written or electronic confirmation specifying the unit type, size, indicative start date, minimum storage period where applicable, and applicable charges.
We reserve the right to request proof of identity, proof of address, and where relevant, company registration details before confirming or allowing access to any unit. We may decline a booking or refuse access at our discretion if satisfactory documentation is not provided or if we reasonably believe our facility may be misused.
You are responsible for ensuring that all information supplied to us during the booking process is accurate and complete. Any changes to your details, including billing address or authorised persons, must be communicated promptly.
4. Commencement and Duration
The Agreement commences on the earlier of the date you first receive access to your unit or the date specified in the booking confirmation as the start date. Unless otherwise agreed, storage is provided on a rolling periodic basis, usually monthly, until terminated in accordance with these Terms and Conditions.
We may offer minimum term arrangements or fixed-duration promotions. Any such terms will be set out in your booking confirmation. If you vacate prior to the expiry of a minimum term, charges remain payable for the full agreed period unless we agree otherwise in writing.
5. Payments and Charges
All charges are payable in advance, unless we agree alternative terms in writing. Payment is required before access is granted to your unit at the start of the storage period and thereafter on the recurring due dates. Charges may include storage fees, administration fees, access charges, late payment fees, and any other sums agreed between us.
We accept various forms of payment, which may include debit card, credit card, and bank transfer. Cash payments may be restricted for security reasons and are accepted only at our discretion. You are responsible for ensuring that any recurring payment arrangements, such as card payments, remain valid and sufficiently funded.
If payment is not received on or before the due date, we may apply late payment fees and interest on overdue sums at a reasonable rate from the due date until payment is received in full. Repeated late payment may result in additional administrative charges.
6. Non-Payment and Right of Lien
If you fail to pay any charges when due, we may suspend access to your unit and to our facility until all outstanding sums, including any late payment fees, have been paid. We are entitled to exercise a lien over any goods stored in your unit as security for all amounts owed to us under the Agreement.
If unpaid amounts remain outstanding for a prolonged period after notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods to recover the sums due, together with the costs of sale and disposal. Any surplus after settlement of all amounts owed and costs incurred will be made available to you upon request. We will not be liable for any loss resulting from the sale or disposal, provided we have acted reasonably and in accordance with legal requirements.
7. Cancellations and Amendments
You may cancel your booking before your storage start date by giving us written or electronic notice. Unless otherwise stated in a promotional offer, we may retain a reasonable administrative charge to cover our costs, particularly where we have reserved specific unit capacity or scheduled associated services such as removal arrangements.
Once storage has commenced, you may terminate the Agreement by giving written notice in accordance with the notice period specified in your booking confirmation or, if none is specified, a standard notice period that is reasonable for the storage services being provided. Charges remain payable up to the end of the notice period, and no refunds will be given for part periods already paid, unless required by law or otherwise agreed in writing.
We may cancel or terminate the Agreement on notice if you breach these Terms and Conditions, fail to pay charges when due, store prohibited goods, or use the facility in a way that may cause risk or damage. We may also terminate without cause by giving you reasonable written notice, in which case we will refund any pre-paid storage fees for unused periods after the termination date.
8. Customer Responsibilities
You are responsible for packing, securing, and labelling your goods appropriately and for ensuring they are suitable for storage. We do not inspect goods and are not responsible for the internal condition or packaging of stored items. If you engage a third-party removal company, you are responsible for any arrangements and insurance you agree with them, unless explicitly provided otherwise in written terms with us.
You must keep your unit locked and secure at all times when not in use and must not share keys, access fobs, or codes with unauthorised persons. You are responsible for persons you invite or allow onto the site and for any acts or omissions by such persons.
You must not do anything at the facility which may be unlawful, unsafe, or which may reasonably cause nuisance or damage to us, other customers, or any third party. You must comply with all policies relating to parking, loading and unloading, and the use of shared areas, including any areas used by removal vehicles.
9. Prohibited Goods and Waste Regulations
You must not bring into or store in your unit any items that are illegal, hazardous, explosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, fuels, chemicals, firearms, ammunition, fireworks, or any materials classified as hazardous waste. You must not store perishable goods, live animals, plants that require light or water, or any items which may attract vermin, pests, or cause contamination.
You are strictly prohibited from depositing waste or unwanted items in or around the facility, except in designated waste receptacles where this is explicitly permitted. The facility is not a waste disposal site and may not be used for the dumping of domestic, commercial, or construction waste. You must remove all packaging, pallets, and other materials unless we have agreed, subject to charge, to accept them.
If you breach waste regulations or store prohibited items, you will be responsible for any resulting costs, including removal, disposal, cleaning, and any regulatory fines or penalties incurred by us. We may open your unit where reasonably necessary for safety, legal, or regulatory reasons and may remove or dispose of prohibited or hazardous items without liability, charging you for associated costs.
10. Access and Security
Access to the facility and your unit is permitted during the hours and on the terms we notify to you from time to time. We may vary access hours for operational, safety, or security reasons. In emergencies or where required by law, we may temporarily restrict or suspend access.
You acknowledge that, while we take reasonable steps to provide a secure environment, no facility can guarantee absolute security. You are responsible for choosing appropriate locks and for keeping your access devices secure. Any loss or theft of keys or access devices must be reported to us promptly so that appropriate steps can be taken.
11. Insurance and Risk
All goods stored are at your sole risk. You are strongly advised to obtain and maintain appropriate insurance cover for the full replacement value of all items in storage. Unless we expressly agree and confirm in writing that we are providing insurance or arranging cover on your behalf, we do not insure your goods.
We will not be liable for loss of or damage to goods arising from inherent defects, normal deterioration, insufficient or improper packing, changes in temperature or humidity, vermin or pests not caused by our negligence, acts of third parties, or events beyond our reasonable control including fire, flood, or other natural events, except where such loss or damage results from our failure to exercise reasonable care and skill.
12. Our Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.
Subject to the above, our total liability to you for loss or damage to goods, and for any other loss arising in connection with the Agreement, whether in contract, tort, or otherwise, shall not exceed a fair and reasonable limit having regard to the storage charges paid and any cover expressly agreed in writing. We will not be liable for loss of profits, business interruption, loss of data, or any indirect or consequential loss.
Where we assist in arranging or recommending a removal or transport company, we do so for convenience only unless expressly stated otherwise. Any contract for removal or transport services is between you and the third-party provider, and we are not responsible for their actions or omissions.
13. Indemnity
You agree to indemnify and keep us indemnified from and against all claims, demands, losses, damages, costs, and expenses suffered or incurred by us arising out of your breach of these Terms and Conditions, your misuse of the facility, your storage of prohibited goods, or any act or omission by you or by persons under your control or authorised by you.
14. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, industry practice, or operational needs. Any updated version will apply to new bookings and, where reasonable, to existing Agreements after we have given you notice. If you continue to use the facility after the updated terms take effect, you will be deemed to have accepted them. If you do not agree to any significant change, you may terminate the Agreement by giving notice in accordance with the termination provisions.
15. Data Protection
We will process your personal data in accordance with applicable data protection laws. This may include verifying your identity, administering your account, facilitating payments, enhancing site security, and complying with legal obligations. We may use CCTV and access control systems for safety, security, and crime prevention purposes. By entering into this Agreement and using our facility, you acknowledge and agree to such processing as is reasonably necessary for the performance of our services and the protection of our legitimate interests.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that, if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts where mandatory consumer protection laws so provide.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not materially prejudice your rights as a customer.
These Terms and Conditions, together with any booking confirmation or written agreement, constitute the entire agreement between you and us concerning the storage and related services and supersede any prior discussions, correspondence, or understandings relating to their subject matter.
